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pluralOk
I have spent
two fraggin hours
on the phone
with the most moronic
fraggin tech support person
in the fraggin world
The conversation went
something like this
ME:
"Hi, I am having a problem with my anti-virus software.
I am receiving the following message when I try
to initiate a scan on my system:
'Error: Unable to access license file'
and then it gives me a
no license file found so fuck off buddy
message, I have already tried to
uninstall and re-install it"
HIM:
"hmm did you reboot between
attempts when you re-installed it"
ME: Yes
HIM:
ok well
I want to uninstall it again
and try a couple of other steps
(Side note: having been a tech support person
in a former life, I know why this is done, and primarily it
is to cover your ass in case the person on the other
end of the phone is a moron, but occasionally, there
are some things, like files that don't get deleted by
the uninstall app, that they know to look for, so
I will humor him)
ME: Ok
the uninstall app is running,
is finished
is asked if I want to reboot
HIM: no
go to start
search, find files or folders
and search for
"Ino_F*"
ME: K
no file found
HIM:
hmm
do you have show hidden files enabled
ME: yes
HIM: Can you go to
Tools, Options
ME: (annoyed now) yes
I have show all files selected
and have de-selected
hide system files
HIM: umm
ok
lets go ahead and reboot
ME: ok it is
rebooting
it is up
am logging in
ready
HIM: ok lets re-install
ME: K
installing
it is done
it wants to reboot
HIM: reboot
ME: rebooting
logging in
nope still not working
HIM:
hmm
let me check with my lead
(ten minute musical interlude starring Twisted Sister)
Hmm, lets try uninstalling it
and reinstalling it again
(Repeat)
(for two fraggin hours)
then I got transferred
to someone else
who
fixed it
in less than
5 minutes
happy
happy
FUCKING
joy
joy
I have spent
two fraggin hours
on the phone
with the most moronic
fraggin tech support person
in the fraggin world
The conversation went
something like this
ME:
"Hi, I am having a problem with my anti-virus software.
I am receiving the following message when I try
to initiate a scan on my system:
'Error: Unable to access license file'
and then it gives me a
no license file found so fuck off buddy
message, I have already tried to
uninstall and re-install it"
HIM:
"hmm did you reboot between
attempts when you re-installed it"
ME: Yes
HIM:
ok well
I want to uninstall it again
and try a couple of other steps
(Side note: having been a tech support person
in a former life, I know why this is done, and primarily it
is to cover your ass in case the person on the other
end of the phone is a moron, but occasionally, there
are some things, like files that don't get deleted by
the uninstall app, that they know to look for, so
I will humor him)
ME: Ok
the uninstall app is running,
is finished
is asked if I want to reboot
HIM: no
go to start
search, find files or folders
and search for
"Ino_F*"
ME: K
no file found
HIM:
hmm
do you have show hidden files enabled
ME: yes
HIM: Can you go to
Tools, Options
ME: (annoyed now) yes
I have show all files selected
and have de-selected
hide system files
HIM: umm
ok
lets go ahead and reboot
ME: ok it is
rebooting
it is up
am logging in
ready
HIM: ok lets re-install
ME: K
installing
it is done
it wants to reboot
HIM: reboot
ME: rebooting
logging in
nope still not working
HIM:
hmm
let me check with my lead
(ten minute musical interlude starring Twisted Sister)
Hmm, lets try uninstalling it
and reinstalling it again
(Repeat)
(for two fraggin hours)
then I got transferred
to someone else
who
fixed it
in less than
5 minutes
happy
happy
FUCKING
joy
joy
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no subject
Date: 2001-01-19 03:02 pm (UTC)amusement
Date: 2001-01-19 03:10 pm (UTC)well
good
glad my
suffering
can bring
joy to the world
no
I dont
have
a martyr complex
or
anything
a silly observation on tech-support...
Date: 2001-01-19 03:25 pm (UTC)i guess i'm simply traumatized by a recent lengthy corresondence with a VERY unhelpful guy called Vikram at InstallShield... (and before that, other bad spellers with names like Toyyin, Janaka, Nahir, and god knows what else at other companies).
We're not gonna take it!
Date: 2001-01-19 04:21 pm (UTC)no subject
Date: 2001-01-19 07:06 pm (UTC)Mailbombs 101 was a required course when I got my BS in Math... I could dig up an old textbook if you think it would help...
:)
would you?
Date: 2001-01-19 08:06 pm (UTC)thats mighty swell of you
remind me to
get you some extra
special jam
for your birthday
this year
p